Last updated: 10/25/25

1. Introduction

Welcome to Serene Systems (“Company”, “we”, “us”, or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.myserenesystems.com and use our software-as-a-service (“SaaS”) platform (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

We collect information that helps us deliver and improve our Services. This includes:

A. Information You Provide

Account information: name, email address, company name, password, and billing details.

Payment information: credit card or payment data (processed securely by our third-party payment providers).

Support and communication: any messages, feedback, or requests you send us.

B. Information Collected Automatically

When you use our Services, we may collect:

Usage data: pages viewed, features used, time spent, and actions within the platform.

Device and log data: IP address, browser type, operating system, and access times.

Cookies and tracking data: small data files stored on your device to improve functionality and analytics.

C. Information from Third Parties

If you connect third-party integrations (e.g., payment, analytics, or CRM tools), we may receive limited information from those services.

3. How We Use Your Information

We use the data we collect to:

Provide, maintain, and improve our Services

Personalize your experience and enhance usability

Process billing and payments

Communicate with you about updates, new features, and support

Send marketing or promotional emails (with your consent)

Detect, prevent, and address security or technical issues

Comply with legal and regulatory obligations

4. Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under one or more of the following legal bases:

Your consent

To perform a contract with you

To comply with legal obligations

Our legitimate interests (e.g., improving and securing our Services)

5. How We Share Information

We may share information with:

Trusted service providers who assist us in operating our Services (e.g., hosting, payment, analytics)

Business partners or affiliates who help us deliver or promote our Services

Legal authorities when required to comply with applicable law or legal processes

We do not sell or rent personal data to third parties.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data

Withdraw consent at any time

Object to or restrict certain processing

Request data portability

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze usage. You can manage or disable cookies through your browser settings, though some features may not function properly without them.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

Serene Systems
Email: [email protected]
Website: https://www.myserenesystems.com